PrimeAlert®

How it Works at the Comm Center

group of dispatchers in Franklin, TN

At the Emergency Communication Center (Comm Center), when the center receives an emergency call, a call taker, or dispatcher, enters the information into the department’s Computer-Aided Dispatch (CAD) system. The CAD system recommends the best unit(s) to respond. The dispatcher reviews and commits the responding unit(s), then the CAD system sends the dispatch information to the PrimeAlert® High-Uptime Server in the Comm Center. From there, PrimeAlert® takes over and automatically routes the dispatch information to fire stations (by IP or radio), units in the field (by radio), and individual responders (by radio or smartphone).

Our hardware and software commands and controls functions of the Comm Center

  • PrimeAlert® High-Uptime Time Server meets or exceeds industry standards with 99.9% uptime. This virtual or physical server works directly with the CAD system in the comm center, processing dispatch information and automatically routing dispatch and alerting information to responding stations and unit(s). The server communicates with PrimeAlert® Station, using a high-speed Internet Protocol (IP) Network, simultaneously sending multiple dispatches, to multiple units, at multiple stations in milliseconds. This powerful technology reduces or eliminates call stacking at 911 communication centers, greatly reducing dispatcher stress.
  • PrimeAlert® IP station alerting sends dispatch and alerting information along a high-speed Internet Protocol (IP) network to the station. IP Station Alerting is often the primary alerting path for dispatch and alerting information to the station. Use both IP and Radio Alerting for redundancy to ensure NFPA 1221 compliance.
  • PrimeAlert® Radio alerting is available in two options depending on your department’s existing radio system. Choose Push-to-Talk (PTT) or Locution Console Data Interface (LCDI). Radio-based alerting is used as either the primary alerting path, or the redundant alerting path (when IP-based alerting is the primary alerting path). PTT requires a PTT control panel at the comm center. LCDI requires Locution’s LCDI software loaded on an existing radio computer console as well as a small interface unit tying audio between console and radio electronics. Interfaces with Motorola Gold Elite, MCC7500, and Harris radio systems or with any radio system that allows control via dry contact or tone remote control.
  • PrimeAlert® Administrator software allows technical staff to manage and configure system software using color-coded, pull-down menus, and checkboxes. Administrators can define and control permission levels, and secures access for administrators, supervisors, dispatchers, and guests.
  • PrimeAlert® Dispatcher software provides clear navigation, color-coding, pull-down menus, and check boxes to easily maneuver between tasks. Seamlessly running in the background, the screen activates pop-up messages if, and when, a dispatcher needs to act. Call stacking during times of high call volume is minimized, reducing stress for dispatchers and allowing dispatchers to handle more calls efficiently.

All dispatch information is sent to the station(s) and can be seen and heard through a variety of audio, visual displays, PrimeAlert® Voice, and our Maps & Apps. Learn more about what happens at the Station.

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